Funeral & Cremation Services Ltd.
Community Alternative is committed to protecting your privacy.
This Privacy Statement informs you about our practices relating to the collection, use and disclosure of personal information that may be provided through provision of our funeral services or that may otherwise be collected by us. By retaining us, you consent to the collection, use and disclosure of your personal information and the personal information of the deceased (as defined below) in accordance with the following terms and conditions.
This Privacy Statement also explains how you can contact us if you have a question about, want to make a change to, or delete, any personal information we may be holding about you or the deceased. We strongly recommend that you take the time to read this Privacy Statement and retain it for your future reference.
For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual, but does not include the name, title, or business address or telephone number of an employee of an organization.
What Personal Information We Collect
When you retain us we will collect personal information from you that we require in order to provide you with the requested service(s). The type of personal information we collect will depend on the nature of the requested service(s), but may include at least some of the following:
Contact information (such as name, address, e-mail address and telephone number):
Proof of identity (such as a signature or driver’s license number);
Billing information (such as credit card number/expiration date);
Demographic Information (such as age, occupation, birthplace and parents names).
How We Use Your, and the deceased’s Personal Information
We use your personal information to:
· Provide you with timely and reliable funeral services and merchandise, and do all things necessary to administer those services;
· Communicate with third parties on your behalf (such as governmental agencies, health care providers, cemeteries, crematoriums and clergy) as required to effectively render our services;
· Bill you for our services and merchandise rendered;
· Collect outstanding debts; and
· Develop and maintain our relationship with you and communicate with you.
When We Disclose Your Personal Information
We may share personal information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These other service providers are prohibited from using your personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed by us and to comply with the general privacy principles described in this Privacy Statement.
We may also disclose your personal information to third parties, such as those described above, as may be required to carry out the requested services. We disclose your personal information to such parties on an “as needed” basis only.
We reserve the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
We also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal of all or any portion of our firm or of any of the business or assets of Community Alternative Funeral & Cremation Services Ltd. in order for you to receive the same services from a third party.
Knowledge and Consent
We collect personal information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your personal information at the time you retain us. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not covered by your initial consent).
Depending on the nature of the services requested, it may also be necessary for us to collect personal information about you from a third party (such as an insurance company, governmental agency, family member or another funeral home). We obtain your consent to this collection at the time you retain us.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact John Cunningham, our firm’s Privacy Officer, in the manner set out below. We will inform you of the implications of withdrawing consent.
We will not, as a condition of the supply of our service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the purposes for which the information is being provided.
Use for Information Purposes
We may also use your personal information to send you information from time to time about seminars, support groups, Remembrance Services, or issues that we think may be of interest to you. Should you decide at any time that you no longer wish to receive this information, please let us know and we will be pleased to remove you from our contact list.
How We Protect Your Personal Information
We make all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees. In addition, Community Alternative Funeral & Cremation Services Ltd. employs generally accepted information security techniques, such as firewalls and access control procedures to protect personal information against loss and unauthorized access.
Unless we need to share your personal information as part of our retainer, all information you give us will be kept strictly confidential. You authorize us to send to you correspondence, documents and other information related to your matter that may be private in nature through the internet (and particularly e-mail) in an unencrypted condition and without any guarantee of security or protection from interception by a third party.
Retention of Your Personal Information
We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
Changes to this Privacy Statement
Community Alternative Funeral & Cremation Services Ltd. reserves the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at any time or from time to time via our website shall be deemed to be the Privacy Statement then in effect. You may request a copy of our Privacy Statement at any time by contacting us as set out below.
Correcting or Updating Your Information
You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact Community Alternative Funeral & Cremation Services Ltd. in any one of the following ways set out below to request access to, correction of, or an update to your personal information.
In the event that you have any questions about our Privacy Statement or if you have reason to believe that Community Alternative Funeral & Cremation Services Ltd. may have failed to adhere to this Privacy Statement, please contact our Privacy Officer, John Cunningham, at:
Community Alternative Funeral & Cremation Services
83 Hunter Street West,
Or call us at 705-742-1875
Or fax us at 705-742-0016
Or send an e-mail to: